The highest performing AI Agent for every customer conversation
Fin customers average a 76% resolution rate, across 12,000+ businesses.
Go live in hours, completely managed by your team
Fin is designed so it is fast to set up, and easy for anyone on your team to configure and optimize over time.
Start with your content. Train Fin with your help center, website, or PDFs or connect to Notion, Confluence, Box and more.
Add Guidance, Procedures, and integrations that let Fin read and write to your systems.
Run Simulations, Evals and manual inspection and review AI-powered Insights and QA that surface trends and recommendations.
Customers average a 76% resolution rate
And Fin gets better the more it is used. Fin customers see an average 1% increase in resolution rate every month.Apex, our family of custom models, are trained specifically for CX, using millions of real customer interactions and keep getting better over time.Fin 4 is our most powerful agent yet. A major step toward a fully agentic customer experience.
“We’ve been seeing around 560,000 resolutions a month, at about a 79% resolution rate”
Our operations agent, Operator, does the improvement work for you
Operator understands everything happening in your customer experience. It finds insights, recommends improvements, and makes the changes itself, with your permission.Anyone on your team can work as an analyst or knowledge manager. And the more you use Fin, the more Operator takes on.
“With Operator, you just ask. It walks you through what happened and makes improving Fin dramatically easier.”
Integrates with your entire tech stack
Connect the systems you already use, including Slack, Shopify, Stripe and many more. Fin can read and write in them, and resolve more.
And connect a supported helpdesk so Fin can hand off anything it can't resolve. Fin is natively integrated with Intercom, and supported on Salesforce, HubSpot and Freshdesk.
Built with trust, safety and reliability at the core
Fin has all the certifications you would expect, including SOC 2, ISO 27001, ISO 27701, ISO 42001, HIPAA and AIUC-1.
Use Fin across your entire customer lifecycle
From day 1 to year 10, Fin helps sell, convert and onboard, as well as deliver excellent service.Fin uses memory to understand each customer’s full context and history, and reasoning to decide what to do next, on every channel.
Delivers perfect customer service
Handles inbound sales end-to-end
Handles the entire shopping journey
Onboards, activates and re-engages your customers
“With Fin seamlessly pulling real-time order statuses and estimated delivery updates straight from Shopify, our customers get answers instantly without waiting for an agent.”
Transparent pricing
Fin AI Agent with the Intercom helpdesk
Combine Intercom with Fin for a single, natively integrated customer service platform. Learn more.
Fin with your current helpdesk
Fin works with any helpdesk, including Freshdesk, Salesforce, HubSpot, and more.
Outcome-based pricing you control. Pay only for what you use and set spending limits so costs never exceed your budget. Learn more.
Perfect customer experiences
made possible with Fin