Ask an HR leader how many staff used the company EAP last year and the answer is often a shrug ... It is designed to replace the passive Employee Assistance Programme (EAP) hotline so that employees actually use the support their company pays for.
Low EAP utilisation is a design problem, not a counselling problem, says Lit Neo, as Tongle replaces the helpline model with a mental health platform built to be used ... Why is EAP utilisation low in Malaysia? ... How can HR tell whether an EAP is working?.